• Processing: Orders process in 2–3 business days. No shipping on weekends or holidays. If a high-volume moment delays your order significantly, we'll email you before you have to ask.
• Rates — Shipping is calculated at checkout — what you see is what it costs.
• Tracking — You'll get a tracking number by email the moment your package ships. Carriers occasionally take a day or two to register movement; if your tracking looks frozen, email hello@shopcbgrey.com and we'll get you the inside info.
• Wrong address? — Email hello@shopcbgrey.com immediately and we'll do our best to catch it before it leaves.
• International — International duties, tariffs, and taxes are set by your country and are the customer's responsibility — they're not included at checkout.

Not happy? That's okay — send it back, on us. You won't hurt our feelings.

• You have 30 days from delivery to request a return. Items must be unworn, with tags, in original packaging, with proof of purchase.
• Start here: cbgrey.returnscenter.com — once your return is accepted we'll email you a prepaid label and instructions. (Please don't ship anything back without requesting first — unrequested returns can't be accepted.)
• Refunds go to your original payment method once we've received and inspected the return. Banks sometimes take a few days to post it.
• Exchanges: fastest path is return + reorder — request the return, then purchase the piece you actually want.
• Gift cards and final-sale pieces can't be returned.
• Damaged or wrong item? — Inspect your order when it arrives. If anything's damaged, defective, or not what you ordered, email us immediately and we'll help take care of it. Keep the packaging — it helps.
• Questions: returns@shopcbgrey.com